LEADERSHIP & MANAGEMENT & SKILLS
for New Managers and Supervisors

There’s a new sheriff in town, and that sheriff is you!

You’ve just been promoted; you are now the “boss,” a heady experience … but reality soon sets in, accompanied by a certain degree of fearfulness. You are not alone. Most first-time managers and supervisors step into their new positions with feelings of apprehension and unease. Let’s face it, it’s much easier to be a follower than a leader and the skills and abilities that set you apart for promotion won’t necessarily make you a great manager or supervisor. The greatest players don’t automatically become the best coaches.

Becoming the boss can be daunting. In your old job, you excelled by mastering a particular skill set. Each day you showed up practiced your area of expertise, and thrived by performing at a level that impressed your superiors.

From this point on, your success will no longer be dependent on your technical abilities and specialized knowledge. Now, your value will be set by how successful you are at getting other people to do their jobs well. If they fail, however, it will be you who pays the price.

Becoming an effective manager also takes a particular set of skills, seldom intuitive and rarely common sense.

At this intensive two-day live virtual seminar, Dr. Paul A. Douglas, author of The New Manager, will make your transition smoother and more successful. He will establish and drive home the essential skills you’ll need to step confidently into a leadership role.

This comprehensive LIVE, virtual course covers both time-tested management techniques essential to becoming a stronger, confident and respected leader as well as those techniques and strategies emerging from the latest research in influence and emotional intelligence.

You’ll return to work with new insights, knowledge and strategies to manage a high-performing team more effectively.

KEY TAKEAWAYS

• Boost your confidence level as a new manager
• How to comfortably transition into your new role and understand what your boss expects of you
• Identify those essential qualities required for effective management
• Explore the leadership issues all new managers face
• How to influence people by building your power base using the Behavioral Styles Model
• Define and identify the critical role of trust, credibility, and respect in influence
• Recognize the difference between a team and a group
• Effectively pivot, embrace change and uncertainty
• How to build emotional intelligence and a positive self-image
• Build a climate that fosters collaboration and teamwork
• Understand the four dimensions of EQ and how to apply these in your professional and personal relationships
• Develop the C.A.R.E.S.S. method of listening
• Adopt a communication style that builds credibility
• Deal more successfully with difficult staff and others who create stress in your environment
• Become the person your boss can rely on to produce valuable results
• Dealing with resistance from former peers and supervisors
• Critical Thinking and why it is so important
• Evaluate and appraise arguments
• Detect inconsistencies and faulty reasoning
• Approach problem-solving in a coherent and systematic way
• Recognize and evaluate your own assumptions, beliefs, and biases
• Mastering the seven steps in decision-making
• Identify your role in employee motivation
• Recognize the key elements of the motivational process
• Identify the nine steps in effective coaching
• Discover and develop your personal behavioral style
• Transition smoothly from peer to supervisor
• How to deal with argumentative and combative people
• Active listening techniques that ensure you’ll hear what’s really
• Learn how to say “No” in a professional manner
• Learn how to handle the 3 types of events that constantly erode your effectiveness – the unimportant task, the unanticipated task, and other people’s priorities
• Establishing your priorities – as easy as ABC…
• How to pinpoint and arrest your major “time thieves”
• Avoid the manipulative time-tactics of others
• Understanding the Priority Matrix and recognizing its importance
• Identify five new life-enriching ways to handle interruptions
• Preserving your “Prime Time” and reverse the Manana Mentality
• Helping you hit the ground running and succeed in your new role
• And much more …