Conflict is ubiquitous. Conflict is inevitable. Conflict is normal. Conflict in the workplace happens—it’s natural when people with differences work together. What is neither common nor natural is the ability to effectively manage conflict. Managing conflict is not easy – it requires self-awareness, solid communication skills and the desire to resolve problematic situations. Those who understand the nature of conflict embrace it as an opportunity to build better relationships resulting in greater personal and professional success. At this live virtual seminar you will develop a greater awareness of your emotional triggers and how to control them using the tools to productively manage conflict with diplomacy, tact and credibility. We will show you how to recognize the causes of interpersonal conflict and apply appropriate strategies to manage and/or resolve these conflicts.

KEY FEATURES

• Manage conflict situations proactively and effectively • Build trust and credibility with colleagues and team members • Adopt best practices for approaching conflict management • Rapid strategies to effectively handle disagreements or misunderstandings • Control your emotional reaction in a conflict situation • Recognize and understand your unique conflict style • Distinguish real from avoidable conflict • Communicate assertively without eliciting defensiveness • Understand the positive effects of conflict for your team and organization • Work more effectively with a variety of different personality styles • Adopt behavioural strategies suited to each personality style