Someone who communicates with integrity says what they mean, clearly and consistently. Someone who demonstrates tact and diplomacy communicates in such a way as to also gain trust and cooperation, particularly in the workplace.

When you come across as lacking integrity in our communications, you appear less credible often causing team members to question your motives, resist our authority and ultimately give you less than their best efforts. The quality of your communication can make or break your professional image as it directly influences how others view your work as well as your character.

No matter what the situation, whether it is facing an angry customer or engaging in a tense negotiation, to build and maintain credibility, you must be tactful and diplomatic.

At this intensive live virtual seminar you will learn how to influence team outcomes and create cooperation through diplomatic and tactful communication.

KEY BENEFITS :

• Articulate key techniques for strengthening communication skills
• Learn how communicating with tact and diplomacy preserves relationships and builds credibility
• Apply diplomatic and tactful communication techniques
• Recognize the benefits of skillful listening
• Communicate effectively with different personality types
• Communicate with tact and diplomacy in difficult situations
• Adopt tested strategies for effectively handling disagreements
• Identify ways to prevent or reduce defensiveness
• Flex your style to communicate with more diplomacy and tact
• Complete the B4Q Inventory® to better understand how your unique style affects communication effectiveness
• Identify the “hot buttons” that cause people lose their diplomacy, tact—and credibility
• Diplomatic ways to say “No.”
• The 4 steps for handling complaints masterfully
• When you’re the target—how to handle criticism, barbs and sarcasm
• Tailor your message to achieve greater buy-in on your ideas
• Maintain your composure and control — even when someone is right in your face?
• Evaluating criticism — what to take to heart, what to safely ignore